TiVo
December 10, 2003 09:23 PM

A list of good suggestions for TiVo to use in leveraging the fanatic user-base to stay ahead of the competition.

How to Ignore Your Best Customers, the TiVo Way:

In the United States, TiVo enjoys a passionate customer universe that rivals Krispy Kreme’s, yet TiVo still hasn’t made the leap to the mass-market phenomenon of customer evangelism. Why?

About

This is the weblog and webpage of Gregory Williams. A site colophon is available.

E-mail: greg@evilfunhouse.com (PubKey)

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