Airport Security
January 6th, 2003 7:05 AM
Penn:
«”[F]reedom is kind of a hobby with me, and I have disposable income that I’ll spend to find out how to get people more of it.”
She said, “We’re federal employees, we’re working for you, you pay us and we want customer satisfaction. It doesn’t matter what the law is, we have to make you very happy so your flying experience is a pleasurable one, and most people don’t give us this kind of intelligent feedback.”»
Does anyone else find it problematic that an FAA representative said “It doesn’t matter what the law is”?